Refund policy

No Refund Policy

At ACCOJE, we do not offer monetary refunds.

We only provide exchanges for eligible products under the conditions mentioned below.

Exchange Eligibility

An exchange request can be raised if:

  • You received a wrong product.
  • The product was received damaged or defective.
  • There is a genuine product-related issue covered under our exchange policy.

Exchange requests must be raised within 7 days of delivery.

Conditions for Exchange

To be eligible for an exchange:

  • The product must be unused and unworn.
  • All original tags, labels and packaging must be intact.
  • The product must not have any signs of use, washing, alteration or damage caused by the customer.
  • The product must be returned in its original condition.
  • Customers may be required to provide clear photographs and/or an unboxing video for verification.

Products that do not meet these conditions may not be accepted for exchange.

Wrong or Damaged Product

If you receive a wrong, damaged or defective product, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photographs of the product
  • Photographs of the packaging
  • Details of the issue
  • Unboxing video, if requested

Our team will review the request and guide you through the exchange process.

Exchange Process

Once your exchange request is approved, we will provide instructions for returning the product.

After the returned product is received and inspected, the replacement product will be processed, subject to availability.

If the requested replacement is unavailable, ACCOJE may offer another suitable replacement.

No Refunds

ACCOJE does not provide refunds to the original payment method or in cash.

Approved requests will be handled through exchange only, subject to the terms of this policy.

Non-Exchangeable Products

Products that have been used, worn, washed, altered, damaged after delivery, or returned without original tags and packaging may not be eligible for exchange.

Products specifically marked as non-exchangeable on the product page will also not be eligible.

Order Cancellation

Cancellation requests must be made before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible.

Contact Us

For any shipping or exchange-related queries, please contact ACCOJE Customer Support with your order number and details of your request.

Email: Info@hexatrendz.com
Phone: 9355597738

Our support team will assist you with your exchange request and any other order-related queries.